Returns & Cancellations
We will replace any bottle of wine that is damaged, flawed, or
otherwise deemed to be unsatisfactory. We ask the customer return
the unfinished portion of the original bottle for replacement. By
law, we cannot accept returns of alcoholic beverages unless the
product is corked, or flawed. We are also unable to accept return
of wine that was damaged due to adverse weather conditions during
shipment, or wine that is ordered in error. We will not
ship wine if the forecast includes any extreme weather to attempt
to deliver our wines in the best possible
condition. Please send an email to
info@lucaswinery.com to arrange for the return of corked or
flawed product.
Once the wine is received we will refund your credit card
account for the cost of the wine less shipping and handling. If the
original shipment was damaged or flawed, you will receive a full
refund, including shipping and handling charges. Please contact the
tasting room at 209-368-2006 for return
instructions.